TERMS & CONDITIONS
We may change our terms and conditions at any time, this will only apply to subsequent orders made. By using our services you agree to these terms and conditions.
Delivery worldwide is FREE no matter how much you spend. We cannot be held responsible for any import taxes there may be in your country of residence, please make sure you are aware of any applicable import taxes before placing an order. All of our orders are posted from the UK. Delivery times are as follows, UK please allow 2-5 working days, Europe 5-10 working days and all other areas please allow 5-14 working days for delivery. These delivery times are not guaranteed, if you require a guaranteed time of arrival please upgrade to an express service.
Next Working Day (Express) / Saturday Delivery (UK only)
Guaranteed next day delivery is available for £4.95 on all orders placed Monday to Thursday before 1pm. Order Tuesday at 1pm and we guarantee you will receive it by 6pm Wednesday. Just select 'Express Delivery' at the checkout for this service. We also offer a Saturday delivery service for£6.99 please note your order must be placed before 1pm on the Friday before your delivery is required, excluding bank holidays. A signature is required upon delivery for our Express and Saturday delivery options. Please note that severe weather conditions may have an effect on services and is beyond our control. This is only available to UK mainland customers. If you are outside of this area and require your item urgently please contact us.
Telephone Ordering and Customer Service
We can be contacted on 01933 278857, the office is open Monday - Friday 9am until 4:30pm (GMT). There is an answer phone for all other times so please leave a message and we will get back to you. Telephone orders can be accepted but we can only send to the registered card holder’s address.
Voucher / Discount Codes
Unless otherwise stated you cannot use a discount or voucher code in conjunction with any other offer. Discount/Voucher codes can only be used online and must be entered at the checkout and validated at the time of placing your order.
Discount codes starting with:
"TTFC..." expire on 31st December 2014
"UMB..." expire on 31st December 2016
Please note that we cannot be held responsible for discount codes shared on third party sites if these codes have expired and the correct date is not given.
Free Gifts with orders are subject to availability and the exact gift maybe substituted at any time. If an order is returned and a free gift was included, this also must be returned with the order to obtain a full refund.
We operate a 100% secure website and payment system to make sure you are safe when shopping with us. No actual payment details are taken or stored on our website. Credit & Debit card payments are all made through our Secure Merchant provider (PayPal).
Purchase of goods
As soon as we receive your order it will be processed and a confirmation email will be sent to you. All items available for purchase are in stock, however if there is any problem with an item or order we will contact you.
All goods shown on our site include V.A.T at the current rate in the UK, this will include any delivery charges.
Once you have placed your order we aim to dispatch the product within 24 hours (Mon-Fri), however we often dispatch the same day if we can. To make it easier we will send you an email to notify you when your order has been dispatched.
Returns, Damages & Faulty Goods
Urban Male offers a no questions asked 30 day return policy on all goods, except special orders, bespoke items & pierced jewellery (such as earrings & body jewellery), this does not affect your statutory rights. We ask that items are returned unworn and in a saleable condition. Once received we aim to make a refund within 48 hours and can only refund customers using the same process as the payment was made.
Orders returned within the UK can be returned free of charge using our RETURNS service, please check the RETURNS page for the full instructions on returning an order for free. Please note that to qualify for free returns our returns process must be followed. We cannot refund any return postage costs.
Orders returned from outside of the UK for unwanted goods will be at your cost.
If returning a single item to us from an order placed under a multi-buy offer (eg. 3 for 2) the balance refunded will take into account the full retail price of the retained item(s) and not 50% of the full offer price. Therefore, when returning a single item, we strongly advise customers to opt for an exchange rather than refund to take full advantage of this offer. Returning two of the three items will see a refund made up to the full price of the third item that has been retained.
If your order arrives damaged or is faulty then please contact us before a return is made, see our CONTACT US page on how to get in touch, we are always happy to help.
Urban Male is compliant with the Data Protection Act and will not pass your information on to anyone else. We do not send emails or newsletters unless you have given us permission. All your details are stored on our secure server and all payment details are kept secure, we do not keep paper copies of any payment information.
Cookies are very small text files that are stored on your computer when you visit some websites.
You can disable any cookies already stored on your computer, but these may stop our website from functioning properly.
The following is strictly necessary in the operation of our website.
This Website Will:
- Remember what is in your shopping basket
- Remember where you are in the order process
- Remember that you are logged in and that your session is secure. You need to be logged in to complete an order.
This Website Will:
- Track the pages you visit via Google Analytics
This Website Will:
- Allow you to share pages with social networks such as Facebook & Twitter
- Allow you to share pages via 'Add This'
All content included on this site, such as logos, graphics, text, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Urban Male or its suppliers and protected by United Kingdom and international copyright laws. The compilation of all content on this site is the exclusive property of Urban Male and protected by U.K. and international copyright laws.
‘Urban Male’ is trademarked in the UK trademark number UK00003017298, use of our name with other products or to re-sell our products is strictly prohibited unless you have prior authorisation.
Urban Male is a trading name of Urban33 Limited, Limited Company in England and Wales. Company Number 6570262. For more information on Urban33 Limited please visit our website www.urban33.co.uk
If you have any questions about our Terms and Conditions please do not hesitate to send us a message via our CONTACT FORM.